We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

Should any of our items be out of stock, we will promptly notify you via email regarding the expected shipping date. If the items are not anticipated to be restocked within 2 weeks, we will initiate an automatic refund for those specific items.

Frequently, tracking numbers are only operational for domestic orders, as foreign postal systems might not update the package’s location in our carriers’ systems. International shipping typically spans a duration of 2-4 weeks. Hence, it’s reasonable to estimate that it will take approximately that duration from the shipment date until you receive your package. In the event that your order is domestic and the tracking number is non-functional, kindly inform us so that we can verify the proper shipment of your items.

Once a domestic (U.S) delivery has been dispatched from our warehouse or suppliers, any delivery-related matters become the responsibility of USPS. To locate your package at your local post office, you can reach out to USPS directly at (800) 275-8777.

Should any of the items you’ve purchased be missing or arrive damaged, we urge you to promptly get in touch with us for a resolution. Our Money Back Guarantee remains valid for 30 days from the delivery of your order, so it’s essential to reach out within this timeframe. To facilitate assistance, you can use the “Contact Us” tab on our website or email us directly at support@gadgetside.com.

After an order is placed, our warehouse team typically packs and ships the order within 24 hours. As a result, addressing change requests might not always be feasible. If you spot an error, please send us an email as soon as possible, providing your name and order number. We will make every effort to rectify the issue before the package is shipped out. However, please note that once the package has left our warehouse, we cannot guarantee the modification, but we’ll make every attempt to assist you.